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Operations Management: Capacity & Outsourcing

Notes Outline

This section covers capacity utilisation, its impact, measurement, and the strategic implications of outsourcing.

1

Capacity Utilisation

Significance, measurement, and operational planning implications.
2

Operational Balance

Managing the risks of operating under and over maximum capacity.
3

Outsourcing Strategy

Contracting external businesses and analyzing the resulting impact.

Key Terminology

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Capacity Utilisation

Measures how much of a business’s production capability is being used.
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Outsourcing

Contracting external businesses to perform certain operations activities.

Measurement Formula

Capacity utilisation calculation affects cost efficiency and profitability.

(frac{Actual Output}{Maximum Possible Output}) times 100
Capacity utilisation measures how much of a business’s production capability is being used.

Improving Utilisation Methods

Methods for balancing demand and output capacity.

1

Increase Demand

Increasing marketing to boost demand.
2

Extend Labor

Extending working hours or shifts. Introducing overtime or temporary labor.
3

Process Speed

Improving production processes to speed up output.
4

External Help

Using subcontractors or outsourcing excess work.

Capacity Risks: Under vs. Over

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Under CapacityResources are underused, leading to higher average costs, wasted capacity, and potential financial losses.
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Over CapacityLeads to overstretched equipment and labor, causing delays, lower product quality, worker stress, and maintenance costs.

Operational Tip

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Optimal Utilisation: Finding the optimal capacity utilisation balances cost efficiency and operational stability.

Outsourcing Cost-Benefit Ledger

The dual impact of outsourcing on a business.

Impact Detail Status
Cost savings from lower labor or operating costs. GAIN
Access to specialist skills and technologies. GAIN
Increased focus on core competencies. GAIN
Risk of reduced control over quality and delivery. LOSS
Possible issues with communication and coordination. LOSS
Potential negative impact on employee morale if jobs are lost. LOSS

Strategic Outsourcing

Decision Point

Outsourcing involves contracting external businesses to perform certain operations activities rather than handling them internally. Outsourcing decisions must weigh cost benefits against risks in quality and flexibility.
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Capacity Utilisation Deck
Question
Capacity Utilisation

What is capacity utilisation?

Answer
Definition

It measures how much of a business’s production capability is being used.

Question
Calculation Formula

How is capacity utilisation calculated?

Answer
Formula

Capacity Utilisation (%) = (Actual Output / Maximum Possible Output) × 100

Question
Importance

Why is high capacity utilisation important?

Answer
Reason

It reduces unit costs by better using fixed costs and improves cost efficiency.

Question
Under Capacity

What happens when a business operates under capacity?

Answer
Effect

Resources are underused, increasing average costs and wasting capacity.

Question
Over Capacity Effects

What are the effects of operating over maximum capacity?

Answer
Effects

Equipment and labor are overstretched, causing delays, lower quality, and higher maintenance costs.

Question
Improving Capacity

Name one method to improve capacity utilisation.

Answer
Method

Increasing marketing to boost demand.

Question
Outsourcing Meaning

What is outsourcing in the context of capacity utilisation?

Answer
Definition

Contracting external businesses to perform some operations instead of doing them internally.

Question
Outsourcing Risk

List a potential risk of outsourcing.

Answer
Risk

Reduced control over quality and delivery.

Question
Outsourcing Benefit

What is the main benefit of outsourcing?

Answer
Benefit

Cost savings and access to specialist skills.

Question
Balancing Capacity Utilisation

Why must businesses balance capacity utilisation optimally?

Answer
Reason

To maintain cost efficiency without overstressing resources or compromising quality.

🏭 Capacity Utilisation Quiz

1. What does capacity utilisation measure?

Capacity utilisation measures how much of a business’s maximum production potential is actually used.

2. How do you calculate capacity utilisation?

This formula shows the percentage of capacity being utilized.

3. Which of the following is NOT an impact of over capacity?

High fixed cost utilization is a benefit of high capacity utilisation but over capacity specifically causes strain and costs.

4. Which strategy can help improve capacity utilisation?

Boosting demand through marketing can increase production output and utilisation.

5. What is a potential risk of outsourcing production?

Outsourcing can lead to reduced quality control and coordination issues.

📊 Results